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MassGenie Money Back Guarantee

MONEY BACK GUARANTEE

No need to worry when you shop on MassGenie. Get the item you ordered, or your money back, on virtually all items.

If your item hasn’t arrived or isn’t as described, please contact MassGenie customer service. If your issue isn’t resolved in three business days, we will get you your money back.

RETURNS

Almost all items sold on MassGenie can be returned within 30 days of receipt of shipment. A limited number of items have different policies or requirements associated with them in their respective description page.

If you've changed your mind about an order, you can request that it's canceled within an hour of your purchase, as long as the seller hasn't dispatched it yet. If the seller has already shipped your order or if they don't accept your cancellation request, you'll need to wait until you receive the item and then contact us for a return request.

To arrange for a refund, please contact MassGenie customer service. You will be refunded the price of the item you return, plus any taxes you paid on the item. In most cases, sellers designate that the buyer will pay for return shipping and any restocking fees if specified in their return policy. If the item(s) were damaged or incorrect, sellers must cover return shipping costs. The buyer will be responsible for paying shipping for the return, unless the item(s) were damaged or incorrect.

For damaged, incorrect items- please take pictures of the product and have available when reaching out to Customer Experience Department at customerservice@massgenie.com.

You must return an item in the same condition as it was received including

  • All packaging such as boxes, bags and tags

  • Accessories such as cords and remotes

  • Manuals, warranty cards, etc.

  • Any bonus items

  • All items included in a bundle


It may take 10-14 business days after the seller received your returned item(s) to process the refund. If it’s too late to start a return, it's up to the seller to decide whether they will accept a late return. Please contact the seller for more information.

Consumable Product Return Policy
This is our Consumable Product Return Policy. Items covered by this policy (those products for which MassGenie states “This item is covered byMassGenie’s Consumable Product Return Policy”) cannot be returned to MassGenie.

Consumable products may include, but are not limited to, Printer Ink, Toner Cartridges, CD/DVD Media, Retail Packaged Software, Downloadable Software, Digital Downloads, Paper Products, and etc. that are consumed once they are used.

Retail Packaged Software, Downloadable Software and Digital Downloads

Software may require you to use a computer or other device meeting minimum system requirements, and you are responsible for ensuring that your computer or device meets software system requirements prior to purchase. Generally, software system requirements are available on or from product detail pages. Once you have purchased Retail Packaged Software, Downloadable Software and/or Digital Downloads, we encourage you to install or download it, if applicable, and to access it promptly to ensure that you have received it.

Also note, returns are not accepted on the following merchandise: certain personal care items, hazardous materials, pay-as-you-go products (phone, games), some jewelry, gift cards, charitable donations, grocery products, flowers and live plants, open software, live insects, and times with special shipping instructions imposed by the U.S. Department of Transportation. We also reserve the right to refuse a return if an item is not returned in its original condition, including all packaging and tags.

If you are sending the item within the United States and the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. Items valued over $35 must be returned to the seller with a trackable shipping service. For items below $35, we suggest USPS delivery confirmation service.

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