Frequently Asked Questions
What activities are eligible for Genie Bucks?
You share Power Deal(s) with your family, friends and associates through Facebook, Twitter, Pinterest or email. If your friend(s) join a successful Power Deal, they will also win Genie Bucks.
Where can I see my Genie Bucks balance?
You can view and track your Genie Bucks by clicking the Cash icon (
) on the right-top navigation.
When will my Genie Bucks expire?
Your Genie Bucks do not expire.
When I return a product, how are my Genie Bucks impacted?
If you return a product within the pending period of 30 days from ship date you will not earn the Genie Bucks for the product returned. However, if you returned the product after the pending period we may forfeit your earned Genie Bucks.
How many times can I play and win on Genie Bucks?
You get one spin per active Power Deal you share. You can invite as many friends to participate in a Power Deal as you would like, however.
How long will it take for my Genie Bucks to appear on my account?
The Genie Bucks, which you recently won, will appear on your account as "Pending" Genie Bucks as soon as your friend, who you invited, joins and wins a Power Deal.
How long does it take to redeem my Genie Bucks?
30 days after the Power Deal ships, your "Pending" Genie Bucks will be added to your "Earned" Genie Bucks. We make you wait 30 days, because Power Deal buyers have a 30-day return window.
Can I earn Genie Bucks and redeem them on the same Power Deal?
You cannot earn Genie Bucks and redeem them on the same Power Deal.
Are there any fees?
There are absolutely no fees for joining. This is a free rewards program to show our appreciation to you and your friends for shopping with us.
What is the difference between “Pending” Genie Bucks and “Earned” Genie Bucks?
Earned Genie Bucks will post to your account after 30 days of the ship date. Genie Bucks will be “Pending” prior to the 30-day requirement.
Can I purchase Genie Bucks?
Genie Bucks are not available for purchase.
Can I transfer my Genie Bucks to another MassGenie account?
Genie Bucks are not transferable.
What should I do if I think there is an error in my Genie Bucks account?